11395 Pyrites Way, Suite H
Rancho Cordova, CA, 95670
Phone: +1 (916)801-7263
1. Warranty Information
We at Solid Bikes, warrant all of our products to be free from defects in the material used and the workmanship on the product. We do understand stuff happens, parts break, and the world is not perfect unfortunately but this does not warrant you taking a hacksaw to the top tube of a frame and emailing us saying that your frame magically broke when you bunny hopped over your lunch box, because then we might raise an eyebrow or three. But if you believe something is not right, please do not hassle the friendly people at your local bike shop. Contact us via email and we will do our best to accommodate you.
For all warranty issues, please contact us at email@example.com
2. What is the warranty on Solid products?
Email us if you’re having problems with something, although if you email us because you’re having a problem with your Wasp frame, then we have no idea what we’d do.
3. Where are Solid products made?
All of our products are made here in Northern California, except our grips which are manufactured in Taiwan. Maybe thats why they smell like hot Asian women?
4. Can Solid make me a custom frame?
Yes, if it is within reason. Please email firstname.lastname@example.org for more information. Please note turn around time for custom frames take awhile. (By awhile, we mean anywhere from 2 weeks to 2 months depending on the time of the year)
5. I can’t find a product of yours in my country
We do all of our own distribution so depending on your country’s distributors they probably haven’t gotten in contact with us. We sell our products right here on our site, so if your a international customer not wanting to go through your local shop then please email email@example.com and we’ll get back to you pricing and shipping information.
6. Will Solid Sponsor Me?
Our team is made up of our closest friends and family, but you’re more than welcome to send us a tape or something else exciting. We’ll definitely watch it, but we have to tell you there is more to being sponsored than being able to do quadruple tailwhips to icepicks to flair out. Having fun riding and having a good attitude is the biggest. Being down for the cause is also on the list of the biggest things we and most companies out there look for because we aren’t a multi million dollar operation so we can’t pay you in yachts and BMW 5 series however we party like we are millionaires so you better know how to party.
7. Can I have stickers please?
Can we have stickers? We seem to get rid of stickers as fast as they come in but send $3 and we’ll send you some asap.
ATTN: Marty McFly
2378 Gold River Rd. #11
Rancho Cordova, CA, 95670